Data protection officer
You can reach our data protection officer at:
z.H. Dr. Thorsten Büsser,
60318 Frankfurt on the Main, Germany
Phone: +49 (0) 69 – 97 58 12 – 0
The person responsible for the collection, processing and use of your personal data within the meaning of Art. 4 No. 7 DSGVO is [HLP Bach&Büsser Coaching Training Consulting GbR] If you wish to object to the collection, processing or use of your data by us in accordance with these data protection regulations, either in total or for individual measures, you can address your objection to the person responsible. You can save and print out this data protection declaration at any time.
2 General use of the website
The hosting services we use serve to provide the following services: Infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services that we use for the purpose of operating the website. For this purpose, we or our hosting provider process inventory data, contact data, content data, contract data, usage data, meta and communication data of customers, interested parties and visitors of this online offer on the basis of our legitimate interests in an efficient and secure provision of this online offer in accordance with Art. 6 para. 1 sentence 1 f) DSGVO in conjunction with Art. 28 DSGVO.
2.2 Access data
We collect information about you when you use this website. We automatically collect information about your usage pattern and your interaction with us and register data about your computer or mobile device. We collect, store and use data about every access to our online offer (so-called server log files). These access data include:
- Name and URL of the accessed file
- Date and time of retrieval
- data volume transferred
- Message about successful retrieval
(HTTP response code)
- Browser type and version
- Operating system
- Referrer URL (i.e. the previously visited page)
- Websites that are called up by the user’s system via our website
- Internet service provider of the user
- IP address and the inquiring provider ‑We use this log data without allocation to your person or other profiling for statistical evaluations for the purpose of the operation, security and optimization of our online offer, but also for the anonymous recording of the number of visitors to our website (traffic) as well as the extent and type of use of our website and services, as well as for billing purposes to measure the number of clicks received from coöperation partners. Based on this information, we can provide personalized and location-based content and analyze traffic, troubleshoot and correct errors and improve our services. This is also our legitimate interest according to Art 6 Paragraph 1 S. 1 f) DSGVO. We reserve the right to check the log data retrospectively if there is a justified suspicion of unlawful use based on concrete evidence. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or if it is necessary for the provision of a service or the invoicing of a service, e.g. if you use one of our offers. After cancellation of the order process or after receipt of payment, we delete the IP address if it is no longer required for security purposes. We also store IP addresses if we have a concrete suspicion of a criminal offense in connection with the use of our website. We also save the date of your last visit as part of your account (e.g. during registration, login, clicking on links, etc.).
- Log-in information
- Language settings
- search terms entered
- Information about the number of times our website is called up and the use of individual functions of our Internet presence.
When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, IP address or similar data that would allow the cookie to be assigned to you will not be placed in the cookie. On the basis of cookie technology, we only receive pseudonymized information, for example about which pages of our shop were visited, which products were viewed, etc. You can set up your browser so that you are informed in advance about the setting of cookies and can decide in each individual case whether you want to exclude the acceptance of cookies for specific cases or in general, or whether cookies should be prevented completely. This may limit the functionality of the website.
2.3.1. Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To deactivate Google Analytics, Google provides a browser plug-in at http://tools.google.com/dlpage/gaoptout?hl=de.
We would like to point out that on this website Google Analytics has been extended by the code “gat._anonymizeIp();” in order to guarantee an anonymized collection of IP addresses (so-called IP-Masking). If the anonymisation is active, Google will shorten IP addresses within member states of the European Union or in other states that are party to the Agreement on the European Economic Area, which means that no conclusions can be drawn about your identity. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there.
126.96.36.199. Use of Google Analytics according to the DSGVO
In order to use Google Analytics in a legally compliant manner, we fulfil the necessary prerequisites for this:
- The contract for commissioned data processing concluded
- IP anonymization enabled
- Opt-Out Cookies + Link to Browser PlugIn set
Bach&Büsser has concluded a so-called AV (Order Processing) Agreement with Google. With the validity of the DSGVO, this is now also possible electronically in our Google Analytics account, directly in your. The old procedure of printing out and sending it by mail to Google is thus no longer necessary.
2. IP Anonymization
The following settings were made on this page:
- Enable Anonymous IP: This parameter is required by European Union law.
The data processing supplement has been accepted and approved for this contract our account. Furthermore, other services have been activated.
- Enable demographics and interest reports: This setting will add demographics and remarketing features to the Google Analytics tracking code. Google Analaytics Documentation.
- Enable advanced link attribution: Advanced link attribution improves the accuracy of in-page analysis reports. Links to the same URL are automatically distinguished by link element IDs.
4. Opt-out Link / Tracking disabling /enabling yourself
- Google Analytics Opt-out: With this link, you can disable tracking: Erlaube Google Analytics, mich zu verfolgen
- Furthermore, the user can manage his own data via the link in the footer “DSGVO Tools”.
2.3.2. Google Fonts
For the text (Copy, H1-H6) on our page, we use the font “Quicksand”: All Google fonts are hosted locally on our server.
2.4 Email contact
If you contact us (e.g. via contact form or e‑mail), we will save your details for the purpose of processing your enquiry and in the event that follow-up questions arise. This is also in our legitimate interest according to Art 6 Paragraph 1 S. 1 f) DSGVO. We only store and use other personal data if you consent to this or if this is legally permissible without special consent.
2.5 Storage duration
Unless specifically stated, we only store personal data for as long as it is necessary to fulfill the purposes pursued.
2.6 Legal basis and storage duration
The legal basis for data processing in accordance with the above paragraphs is Art. 6 para. 1 sentence 1 a), b) and f) DSGVO. Our interests in data processing are in particular the initiation, conclusion, and fulfillment of contracts as well as direct advertising and product information. Unless specifically stated, we only store personal data for as long as this is necessary or legally required to fulfill the purposes pursued.
3 Your rights as a data subject
Under applicable laws, you have various rights regarding your personal information. If you wish to exercise these rights, please send your request by e‑mail or by post, clearly identifying yourself, to the address mentioned in point 1. Below you will find an overview of your rights.
3.1 Right to confirmation and information
You have the right to obtain confirmation from us at any time as to whether personal data concerning you is being processed. If this is the case, you have the right to request from us free information about the personal data stored about you, together with a copy of this data. Furthermore, you have the right to receive the following information:
1. the processing purposes;
2. the categories of personal data processed
3. the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular in the case of recipients in third countries or international organizations;
4. if possible, the envisaged duration for which the personal data will be stored or, if that is not possible, the criteria for determining that duration;
5. the existence of a right of rectification or erasure of personal data concerning you or of a right of opposition to or limitation of the processing by the controller;
6. the existence of a right of appeal to a supervisory authority;
7. if the personal data are not collected from you, all available information on the origin of the data;
8. the existence of automated decision-making, including profiling, in accordance with Article 22 paragraphs 1 and 4 FADP, and, at least in these cases, meaningful information about the logic involved and the scope and intended impact of such processing on you. If personal data are transferred to a third country or to an international organization, you have the right to be informed of the appropriate safeguards pursuant to Art. 46 FADP in connection with the transfer.
3.2 Right of rectification
You have the right to ask us to correct incorrect personal data concerning you without delay. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data, including by means of a supplementary declaration.
3.3 Right of cancellation (“right to be forgotten”)
Pursuant to Art. 17 para. 1 DSGVO, you have the right to demand that we delete personal data relating to you without delay, and we are obliged to delete personal data without delay if one of the following reasons applies::
1. the personal data are no longer necessary for the purposes for which they were collected or otherwise processed
2. you revoke your consent on which the processing was based pursuant to Art. 6 para. 1 sentence 1 a) DSGVO or Art. 9 para. 2 a) DSGVO, and there is no other legal basis for the processing.
3. you lodge an objection to the processing pursuant to Art. 21(1) DPA and there are no overriding legitimate reasons for the processing, or you lodge an objection to the processing pursuant to Art. 21(2) DPA.
4. the personal data have been processed unlawfully
5. the deletion of the personal data is necessary to comply with a legal obligation under Union law or the law of the Member States to which we are subject
6. the personal data have been collected in relation to information society services offered, in accordance with Article 8(1) of the DSGVO
If we have made the personal data public and we are obliged to delete it pursuant to Art. 17 para. 1 DSGVO, we shall take reasonable measures, including technical measures, taking into account the available technology and the implementation costs, to inform data controllers who process the personal data that you have requested them to delete all links to this personal data or copies or replications of this personal data.
3.4 Right to restrict processing
You have the right to demand that we restrict the processing if one of the following conditions is met:
1. the accuracy of the personal data is disputed by you, for a period of time that allows us to verify the accuracy of the personal data
2. the processing is unlawful and you refused to delete the personal data and instead requested the restriction of the use of the personal data
3. we no longer need the personal data for the purposes of the processing, but you need the data to assert, exercise or defend legal claims; or
4. you have lodged an objection to the processing in accordance with Art. 21 para. 1 DSGVO, as long as it has not yet been established whether the legitimate reasons of our company outweigh yours.
3.5 Right to data transferability
You have the right to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format and you have the right to transfer this data to another responsible person without hindrance from us, provided that
1. the processing is based on a consent pursuant to Art. 6 para. 1 sentence 1 a) DSGVO or Art. 9 para. 2 a) DSGVO or on a contract pursuant to Art. 6 para. 1 sentence 1 b) DSGVO and
2. the processing is carried out by means of automated procedures.
When exercising your right to data transfer in accordance with paragraph 1, you have the right to obtain that the personal data be transferred directly from us to another controller, insofar as this is technically feasible.
3.6 Right of objection
You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data concerning you that is carried out on the basis of Article 6 paragraph 1, sentence 1 e) or f) FADP; this also applies to profiling based on these provisions. We will no longer process the personal data unless we can demonstrate compelling reasons for processing that are worthy of protection and outweigh your interests, rights and freedoms, or unless the processing serves to assert, exercise or defend legal claims. Where personal data are processed by us for the purpose of direct marketing, you have the right to object at any time to the processing of personal data relating to you for the purpose of such marketing, including profiling, insofar as it relates to such direct marketing. You have the right to object, for reasons arising from your particular situation, to the processing of personal data concerning you for the purposes of scientific or historical research or for statistical purposes in accordance with Art. 89, para. 1 of the DPA, unless the processing is necessary for the performance of a task carried out in the public interest.
3.7 Automated decisions including profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, that has legal effect on you or significantly affects you in a similar manner. No automated decision-making based on the personal data collected will take place.
3.8 Right to revoke a data protection consent
You have the right to revoke your consent to process personal data at any time.
3.9 Right of appeal to a supervisory authority
You have the right to complain to a supervisory authority, in particular in the Member State of your residence, place of employment or place of suspected infringement, if you consider that the processing of personal data concerning you is unlawful.
4 Data security
We make every effort to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities. Your personal data will be transmitted encrypted. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but we would like to point out that data transmission on the Internet (e.g. when communicating by e‑mail) can have security gaps. Complete protection of data against access by third parties is not possible. To protect your data, we maintain technical and organizational security measures in accordance with Art. 32 DSGVO, which we continually adapt to the state of the art. We also do not guarantee that our offer is available at certain times; disturbances, interruptions, or failures cannot be excluded. The servers used by us are regularly and carefully secured.
5 Transfer of data to third parties, no data transfer to non-EU countries
As a matter of principle, we only use your personal data within our company. If and to the extent that we involve third parties in the fulfilment of contracts (such as logistics service providers), they will only receive personal data to the extent that the transmission is necessary for the corresponding service. In the event that we outsource certain parts of the data processing (“contract processing”), we contractually oblige contract processors to use personal data only in accordance with the requirements of the data protection laws and to ensure the protection of the rights of the data subject. Data transmission to bodies or persons outside the EU outside the cases mentioned in this declaration in section 2 does not take place and is not planned.